🔥 SALE: 50% OFF STOREWIDE + FREE SHIPPING. The sketch will be ready in 24 hours 🔥
🔥 SALE: 50% OFF STOREWIDE + FREE SHIPPING. The sketch will be ready in 24 hours 🔥

FAQ

How long does it take?

Our team of artists work as fast as they can but sometimes we are very busy, we aim to get your hand-drawn portrait out to you in 2-3 days. 

What currency are Backstage Art prices?

All prices on our store are denominated in USD.

 

What types of Portraits do you make?

Our Portraits is made in 8 sizes:

📐 XXXS - 25х30 cm / 9,8х11,8 in

📐 XXS - 30х40 cm / 11,8х15,7 in

📐 XS - 40х50 cm / 15,7х19,7 in

📐 S - 50х70 cm /19,7х27,6 in

📐 M - 70х70 cm / 27,6х27,6 in

📐 L - 70х100 cm / 27,6х39,4 in

📐 XL - 90х90 cm / 35,4х35,4 in

📐 XL - 90х120 cm / 35,4х47,2 in

If you would like a different size just let us know in your order notes. :) 

size

And 2 types:

🦝 BASIC:
Countries names
Portraits are varnished after finishing for a reliable protection.
🦝 PRIME:
Portraits are covered with acrylic gel with brushstrokes imitation.

gel

  

What if I am not happy with my portrait?

Our artists are incredibly talented and always do an amazing job, however, sometimes working from a photo we miss the essence of the person and are always ready to make revisions until you are 100% happy with your portrait.

 

What can I have as my background?

Whatever you want! You just let us know your idea and we will make it happen.

 

Do pets count as a person?

Unfortunately yes.

 

Can I do whatever I want with my portrait?

Yes, absolutely, unlike some we put no restrictions on your portrait, its yours to do whatever you want with.

 

Can you work from more than one photo?

The more photos the better! Just make sure you’re clear about how you’d like your illustration drawn in the picture description and leave the rest up to us.

 

What quality should the photo I send to you be?

The better quality the photo the easier it will be for our artists to get a more accurate illustration of you on the other side. But don’t worry, we’ll let you know if we’re having any issues.

  

I have a large group I need doing?

No problem just drop us an email and we can discuss large jobs.

   

Can I send separate pictures of the characters I want drawn?

Absolutely! Feel free to upload pictures of people in a group or individually. As long as the images uploaded clearly show each person’s face and body features, our talented artists will have everything they need.

 

Can I get a preview of how my order will look like before placing an order?

That’d be cool! However, since our product is hand-drawn from scratch by real artists, we’ll be unable to get you a preview of how the picture would look like before ordering. Great news is you can request to amend your drawing once it’s completed.

  

Can I customize my wall art?

Absolutely! You can change the size to match your space, add a filter or text, or even request custom design work. Chat with us or email support@baswow.com and our team will be happy to help you out with your custom wall art. 

 

What is your return policy?

Due to the nature of this product being custom, we do not accept returns other than when the product is damaged or incorrectly printed. *Please note that incorrectly printed means that the product has been printed differently to how the product was designed by the customer.* 

 

Do you offer bulk pricing?

We offer bulk pricing on a very limited basis. Please email sales@baswow.com if you are interested in buying 4+ pieces.